Returns policy
If you are not happy with a purchase, you can return it for a full refund under the conditions below.
Last updated 2026-08-13, draft.
Conditions
Returns are accepted for a full refund within 30 days of the purchase date. Items must be new and unused, with all original tags and labels attached, and in the same condition as received.
How to return
- Contact our team first, at [email protected] or 01 889 9000, to notify us before sending anything back.
- Our team checks the return against the conditions above and confirms whether it is approved.
- Once approved, organise and pay for return postage yourself; we strongly recommend a trackable method.
- Post the goods to Staybarr House, Kylemore Park North, Ballyfermot, Dublin 10, Co. Dublin, Ireland, D10 WF50.
Refunds
We process the refund once we receive the goods and assess their condition. It can take up to 7 business days, depending on the original payment method. Our team notifies you by email or phone once it has been processed.
Faulty, damaged or incorrect goods
For defective or damaged goods, contact us for an exchange or refund. If you receive an incorrect item, we dispatch the correct goods promptly once the incorrect ones are returned. For both of these, we provide a return label, so you do not pay for postage.
What we cannot take back
- Specially requested products.
- Customised products.
Questions
Email [email protected] or ring 01 889 9000.