Returns Policy

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Items must be in the same condition as received.

RETURN PROCESS

To return an item, please email customer service at info@concretecare.ie to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Concrete Care

Attn: Returns

RMA # YOUR NUMBER HERE

Staybarr House

Kylemore Park North

Dublin,

Co. Dublin

Ireland

D10 WF50

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds will be issued to the original method of payment. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Items on sale
• Customized products
• Perishable goods

This returns policy applies to online purchases only.

INTERNATIONAL RETURNS

For international returns, please contact our customer service for specific instructions. Additional charges and conditions may apply.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Phone: +353 1 88 99 000

Email: info@concretecare.ie